For citizens
At a service centre that uses KAARYU Smart Queue, you can prepare your application on your own phone while you wait. There is no app to install.
Using the centre's QR code
Point your phone camera at the KAARYU QR poster in the centre. A web page opens with the centre's name and hours. Choose your language from the tabs at the top.
Read the short notice, tick it if you agree, and enter the one-time code sent to your mobile. Nothing personal is asked before that.
Enter your details and take photos of the documents the service needs. Your voter ID and some other documents can be read to save typing: check each value, then confirm, correct or reject it.
You get a case reference and a status page. An operator reviews everything with you at the counter before anything is printed.
Not sure which service you need? On the service step, describe your need instead: see below. You can also search on our home page and see what you will need before you go.
About the wait. When the centre has enough history, the page shows a wait range. It is an estimate, not a promise. A new centre shows "Estimating wait time" instead.
From need to done
Type what you need in Telugu or English, or Telugu in English letters such as "aadaayam" for income. KAARYU suggests up to three services and shows the words that matched. You pick the one that fits. If nothing matches, the page says so and shows the list of services.
The words you type stay on your phone. They are not sent or saved.
For many services, the official form is prepared by the centre for review and printing, with your confirmed details in place. You check it with the operator before you sign. For some forms the centre prints the blank official form with a details sheet to copy from.
If your service needs one, the centre prepares it ready to print. Page 1 is laid out for stamp paper and the rest prints on plain paper. A last page explains the steps in English or Telugu.
The draft is not legal advice, and KAARYU cannot say whether an office will accept it.
Your status page shows what is done and what is left, line by line:
A line shows as done only when the centre has recorded it. Until the centre lodges your application, the pack says so.
Prepare at home
Start your application on your own phone or computer before you visit a centre. It is free. KAARYU shows what the service needs, and you type your details, add your documents and see what is still missing.
For services finished at a centre, you get a home code to take to any KAARYU centre. The centre sees nothing of your preparation until you give it the code sent to your mobile by SMS. Then the operator checks everything with you, prints, and the centre lodges it with the office.
For services applied for on an official portal, such as PAN and voter registration, KAARYU guides you step by step and prepares your photo and documents to the portal's size limits. You file it on the official portal yourself; KAARYU does not submit anything. A KAARYU centre can help if you get stuck.
Your voter ID and some other documents can be read to save typing. You confirm or correct every value before it is used.
You can cancel at any time. An unfinished preparation is deleted 30 days after you last worked on it.
Coming soon. Preparing at home is not open yet. Until then, visit a KAARYU centre: where the centre uses Smart Queue, you can prepare on your phone while you wait.
Continue my application
Your status page opens again. Only one phone can hold your application at a time, so the earlier phone is signed out.
It shows each step in plain words: received, being prepared, action needed (with what to bring), ready at the counter, and completed at the centre. Below the steps, your application pack shows what is done and what is left.
You can check it at any time, even after the centre has closed. New applications can be started only during the centre's opening hours.
If the centre has switched on SMS updates, you also get a short SMS when something changes.
Your information
Your details are used only after you agree to the notice and enter the one-time code sent to your mobile.
Each service asks only for the details and documents that service requires.
The phone page does not accept Aadhaar documents. If a service needs one, show it at the counter.
If you chose to save your details with KAARYU, another centre can use them only when you give it your one-time code, and only for that one application.
The page address holds no personal details. After you send your application, the next person to scan on the same phone starts fresh and sees nothing of yours.
An SMS names the centre and says what to do next. It never contains your name, the service or your documents.
KAARYU is software used by independent service centres. It is not a government website. KAARYU does not submit applications to any government office: the centre lodges your application, and the office alone decides on it.